What you will want to do first is to check the internet connection speed that your Sony Smart TV is getting from your home network connection. If your Sony TV is getting a slow internet speed then there’s a possibility that app will not work on properly. Using the Prime Video app requires an active internet connection. Solution 2: Check your internet connection Try checking if the Sony TV Prime Video app issue still occurs. Reconnect the power to your TV and make sure it’s turned on.Unplug the power to your TV and wait about 60 seconds.A power reset or soft reset will usually fix issues caused by minor software glitches or bugs. The first troubleshooting steps you can perform when the Amazon Prime Video app is frozen, crashes, or does not work is to restart the Sony Smart TV. Here’s what you need to do to fix the Amazon Prime Video app not working on Sony Android TV models. This can be a frustrating experience especially if you want to relax and watch your favorite TV show. One of the common issues that Sony TV owners will experience when using the Amazon Prime Video app is when the app fails to work. Why is Amazon Prime video not working on my Sony TV? There are even some models that are as large as 85 inches making it great for a home theater set up. The company’s Sony Bravia line of Android TV models is one of the best in the market offering superior picture quality and advanced features. Sony is a popular Japanese brand that makes various consumer electronics products. To fix this, you will need to perform several troubleshooting steps. Is your Amazon prime video app not working on your Sony Smart TV? Several factors can cause this issue such as a corrupted Amazon Prime Video app, poor internet connection, and outdated software version, to name a few.
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